These terms are a working draft and will be reviewed by a legal adviser before launch.
About this website
Content on this website is general information about medical conditions and treatments. It is not medical advice and does not replace a consultation with a qualified doctor. See our medical disclaimer.
Our service
We are a patient-coordination service. We arrange doctor reviews of records, personalised programs, travel guidance and follow-up. Medical procedures are performed by licensed doctors at partner providers, who are responsible for clinical care. We may receive a referral fee from partner providers; see our referral disclosure.
Doctor reviews and programs
- Reviews are based on the information you provide; incomplete or outdated records may affect the assessment.
- A program is a proposal, not a guarantee of suitability; the treating doctor confirms suitability after examination.
- No outcome is guaranteed.
Your responsibilities
- Provide accurate and complete medical information, including medications and allergies.
- Follow pre- and post-treatment instructions.
- Seek local emergency care for urgent symptoms.
Bookings and payments
Specific booking, payment and cancellation terms are provided in writing with your program before you confirm.
Liability
To the extent permitted by law, we are not liable for decisions made solely on general website content. Nothing in these terms limits rights you have under applicable consumer law.
Privacy
See our privacy policy.
Changes
We may update these terms; the date above shows the latest version.
Frequently asked questions
Is the online doctor review a medical consultation?
It is an initial assessment based on the records you send. Final treatment decisions are made after an in-person examination and informed consent in Bangkok.
Can I cancel after receiving my program?
Yes. The program is free and without obligation. Booking and cancellation conditions for treatment are set out in writing before you confirm.
Are results guaranteed?
No. Outcomes vary between individuals, and no result is guaranteed.
Who is responsible for clinical care?
The licensed doctors and partner providers who examine and treat you are responsible for clinical care.
This page is general information, not medical advice, and does not replace a consultation with your own doctor. Results vary and no treatment outcome can be guaranteed. We are a patient coordination service and may receive a referral fee from partner medical providers. See our medical disclaimer and referral disclosure.