Why we ask for your MRI first
Every case is different. Two people with “knee pain” or “a slipped disc” can have very different findings. A doctor needs to see your imaging and reports to judge whether treatment such as stem cell therapy or PRP is suitable, how it should be targeted, and what it is likely to involve. That is also why we do not publish prices: an honest quote depends on your diagnosis. See what drives cost.
What to send
| Item | Why it helps | Notes |
|---|---|---|
| MRI images and report | Shows soft tissues, discs, nerves, cartilage, tendons | Most useful for spine, knee, shoulder and hip |
| X-ray images and report | Shows joint space and bone changes | Useful for arthritis staging; weight-bearing knee X-rays are ideal |
| CT or ultrasound reports | Additional detail | Send if available |
| Doctor letters and diagnosis | Confirms what has been found | Specialist letters especially useful |
| Treatment history | What you have tried and how it went | Physiotherapy, injections, surgery |
| Medication list | Safety check | Include blood thinners, supplements and allergies |
| Recent blood tests | General health | Optional but helpful |
| Photos | For skin, hair and under-eye treatments | Natural light, no make-up, several angles |
The written report is the most important item. If you can only send one thing, send that.
How to send on WhatsApp
- Open WhatsApp and message us at +39 334 933 1629, or tap the WhatsApp button on this page. You can also use this link: start a WhatsApp chat.
- Write a short message: your country, age, the condition or area of concern, how long you have had symptoms, and what you have tried.
- Attach your reports as PDF or photos (make sure text is readable and not blurred).
- For images, attach screenshots of key slices or, better, send a download link from your imaging centre or a file-sharing service if the files are large.
- Add your medication list and any allergies.
Tips for clear photos of reports
- Lay the page flat in good light.
- Capture the whole page, including dates and the radiologist’s name.
- Send one photo per page.
What happens next
| Step | What happens | Typical timing |
|---|---|---|
| 1 | We confirm we have received your records and ask for anything missing | Same or next working day |
| 2 | A licensed doctor reviews your records | Within a few working days |
| 3 | You receive our assessment: suitable, possibly suitable after further tests, or not suitable | With the review |
| 4 | If suitable, a personalised program with treatment approach, number of days and a written quote | With or shortly after the review |
| 5 | You ask questions, share it with your own doctor and decide in your own time | No pressure |
If you decide to go ahead, we help you plan your trip. See how it works and travel and visa.
Privacy and your records
- Your records are used only to assess and plan your care.
- They are shared only with the doctors and partner providers involved.
- You can ask us to delete your records at any time.
- WhatsApp messages are end-to-end encrypted in transit, but stored on your phone and ours; avoid sending information not needed for your case.
Read our privacy policy for full details.
Common conditions we review
Knee osteoarthritis, herniated disc, sciatica, spinal stenosis, lower back pain, meniscus tear, rotator cuff tear, frozen shoulder, hip osteoarthritis, tennis elbow, plantar fasciitis and peripheral neuropathy.
Important
This review is not emergency care. If you have sudden weakness, loss of bladder or bowel control, numbness in the saddle area, chest pain or other urgent symptoms, seek emergency care immediately. Please read our medical disclaimer.
Frequently asked questions
Is the MRI review really free?
Yes. The doctor review of your records and the personalised program are free and carry no obligation. You only pay if you decide to go ahead with treatment.
What if I do not have an MRI?
Send whatever you have: X-ray, ultrasound or CT reports, or doctor letters. The doctor will tell you whether new imaging is needed, which can be arranged at home or in Bangkok.
My MRI files are too large for WhatsApp. What can I do?
Send the written report and a few key images first, or share a download link from your imaging centre or a file-sharing service. We will tell you if more is needed.
How long does the review take?
Most reviews are completed within a few working days of receiving complete records. Complex cases or missing information can take longer, and we will keep you updated.
Is my medical information kept private?
Your records are used only to assess your case and are shared only with the doctors and partner providers involved in your care. Read our privacy policy for details.
Will the doctor always recommend treatment?
No. If treatment is unlikely to help or could be unsafe, the doctor will say so and may suggest conventional care, surgery or a specialist at home.
This page is general information, not medical advice, and does not replace a consultation with your own doctor. Results vary and no treatment outcome can be guaranteed. We are a patient coordination service and may receive a referral fee from partner medical providers. See our medical disclaimer and referral disclosure.