This policy is a working draft and will be reviewed by a legal adviser before launch.
Information we collect
- Contact details: name, phone number, country, and any details you share on WhatsApp.
- Medical information: imaging (MRI, X-ray, CT), reports, medical history, medication list, photos and test results that you choose to send.
- Website data: basic, anonymised analytics such as pages visited and device type.
Why we use it
- To have a doctor review your case and prepare a personalised program.
- To coordinate appointments, travel guidance and follow-up.
- To answer your questions.
- To meet legal and medical record-keeping obligations.
Legal basis
We process health information based on your explicit consent, given when you send it to us, and where needed to provide care you have requested. You can withdraw consent at any time.
Who we share it with
- Licensed doctors who review your case.
- Partner providers in Bangkok involved in your treatment.
- Your own doctor, only if you ask us to.
We do not sell your information or use it for unrelated marketing.
WhatsApp messages are end-to-end encrypted in transit. Files are stored on the devices of the people in the conversation. Please send only information needed for your case.
How long we keep it
We keep records as long as needed to provide and follow up your care and to meet legal obligations, then delete or anonymise them. If you do not proceed with treatment, you can ask us to delete your records at any time.
Your rights
Depending on where you live (for example under the UK GDPR, EU GDPR, Australian Privacy Act or Thailand’s Personal Data Protection Act), you may have rights to access, correct, delete or restrict use of your information. Contact us on WhatsApp to make a request.
Changes
We will update this page if our practices change. See also our terms and send your MRI page.
Frequently asked questions
Who can see my medical records?
Only our coordination team and the licensed doctors and partner providers involved in assessing or delivering your care.
Can I ask you to delete my records?
Yes. Send a request on WhatsApp and we will delete your records, except where we must keep certain information by law.
Do you sell my data?
No. We do not sell personal or medical information.
Is WhatsApp secure for medical files?
WhatsApp messages are end-to-end encrypted in transit. Files are stored on the devices in the conversation, so send only what is needed for your case.
This page is general information, not medical advice, and does not replace a consultation with your own doctor. Results vary and no treatment outcome can be guaranteed. We are a patient coordination service and may receive a referral fee from partner medical providers. See our medical disclaimer and referral disclosure.