Step 1: Message us on WhatsApp
Tell us where you are, your age, the problem you want help with and what you have already tried. A patient coordinator replies, answers practical questions and explains what to send.
Step 2: Send your MRI and reports
Send your MRI, X-rays, CT scans, reports, doctor letters and medication list. For skin, hair or under-eye concerns, clear photos help. The written radiology report is the most important document.
Step 3: Free doctor review
A Thai Medical Council-licensed doctor reviews your records. You receive an honest assessment:
- May be suitable: a program can be designed.
- More information needed: for example updated imaging or blood tests.
- Not suitable: with reasons and suggestions, such as conventional care or a surgical opinion.
Step 4: Personalised program and quote
If treatment may be suitable, you receive a written program that explains:
- The proposed treatment (for example stem cell therapy, PRP or exosomes) and why.
- Evidence level and risks for your condition.
- Number of treatment days and recommended length of stay.
- An itemised written quote.
Share it with your own doctor and take your time. Prices are only given in this personalised program because every case needs a diagnosis; see stem cell therapy cost.
Step 5: Plan your trip
Once you confirm, we schedule appointments and help with practical planning: arrival dates, airport transfer, accommodation suggestions near the clinic and what to bring. See travel and visa.
Step 6: Treatment days in Bangkok
| Day | Typical activities |
|---|---|
| Arrival | Rest, adjust to the time zone |
| Day 1 | In-person consultation, examination, consent, blood tests if needed |
| Day 2 (or same day) | Procedure, for example image-guided injection or IV infusion; observation afterwards |
| Following days | Rest, check-up, written aftercare and rehabilitation plan |
| Departure | Fit-to-fly check where relevant |
Schedules vary with the program. Cells are prepared in ISO 9001:2015-certified partner laboratories, timed to your treatment date.
Step 7: Follow-up at home
You receive written aftercare instructions and a summary you can give your doctor. The team checks in on WhatsApp at agreed intervals and is available for questions. We recommend a local physiotherapist for joint and spine programs.
Who you will deal with
- Patient coordinators for communication, scheduling and travel guidance.
- Licensed doctors for review, consent and treatment.
- Partner providers in Bangkok where procedures take place. We are a patient-coordination service and may receive a referral fee from partner providers; see our referral disclosure.
Before you start
Read safety, is stem cell therapy safe? and our FAQ. If you have questions at any stage, just ask on WhatsApp. Country guides: Australia, UK, USA, Canada, New Zealand, Singapore, UAE, Hong Kong.
Frequently asked questions
How long does the whole process take?
From sending your records to receiving a program usually takes a few working days. Travel can be planned for whenever suits you, subject to appointment and laboratory scheduling.
Do I have to commit before the doctor review?
No. The review and personalised program are free and without obligation. You decide afterwards.
How many days do I need in Bangkok?
Most programs need about 3 to 7 days including consultation, treatment and a short recovery. Your program states the recommended stay.
Can a family member come with me?
Yes, and it is often helpful, especially after spine or multiple-joint treatment. Companions can attend consultations with your permission.
What if I have a problem after I get home?
You can contact the medical team on WhatsApp. For urgent symptoms, seek local emergency care first, then let us know so we can share treatment details with your doctors.
This page is general information, not medical advice, and does not replace a consultation with your own doctor. Results vary and no treatment outcome can be guaranteed. We are a patient coordination service and may receive a referral fee from partner medical providers. See our medical disclaimer and referral disclosure.